Question 1

Will my emails land in spam?

Accepted Answer

Jam warms up every connected mailbox automatically, ramping send volume over time and watching bounce and complaint rates so your inboxes build a healthy sending reputation. Each draft is checked for spam-trigger words and deliverability issues before it goes out, so your emails land in the primary inbox instead of the spam folder.

Question 2

Do I send from my own inbox?

Accepted Answer

Yes. Jam connects directly to your Gmail, Outlook, or AgentMail accounts and sends from your real address, so replies come back to your inbox and your messages keep your sending history. You can connect several mailboxes and Jam will spread sends across them to stay within healthy daily limits.

Question 3

How does warm-up work?

Accepted Answer

When you connect a mailbox, Jam starts it on a conservative daily send limit and gradually increases it as the account proves it can deliver reliably. It tracks per-account bounce and complaint rates over a rolling window and pauses or slows any inbox that starts to look risky, keeping your whole pool healthy.

Question 4

Can I personalize at scale?

Accepted Answer

Every email is written for the individual recipient using their role, company, and enriched profile, not dropped into a mail-merge template. You can set the voice once and Jam drafts each message in that style, so a few hundred emails still read like you wrote each one by hand.

Question 5

How are replies handled?

Accepted Answer

Replies land back in your connected mailbox and show up in one unified inbox across every account. Jam reads each reply, sorts it by intent (interested, question, out of office, not interested), and surfaces the ones that need a response first, so you spend your time on the conversations that actually move toward a meeting.

Question 6

What are the daily send limits?

Accepted Answer

New mailboxes start on a conservative daily cap and ramp up as they prove they can deliver cleanly. If you connect several inboxes, Jam spreads sends across the pool and respects the current limit on each account, so you never blast a single mailbox past what its reputation can handle.

Question 7

Does Jam handle opt-outs and compliance?

Accepted Answer

Yes. Every contact who asks to stop is suppressed automatically and excluded from future sends, and unsubscribe handling is built into the flow. Jam keeps a record of who opted out so the same person is never emailed again across any of your campaigns.

Question 8

Should I use a separate sending domain?

Accepted Answer

For serious volume we recommend sending from a dedicated domain (or subdomain) so the reputation of your primary domain stays protected. Jam works with whatever you connect, and it watches deliverability per domain and per mailbox so a problem on one never drags down the rest.

Question 9

How long does warm-up take before I can send?

Accepted Answer

A fresh mailbox is usually ready for meaningful volume within a couple of weeks, though Jam lets you start sending at a low cap from day one and increases it as the account earns trust. The pace adapts to how the inbox performs rather than a fixed schedule, which keeps you out of spam while you ramp.

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